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Cancel a subscription

You stay in control. To stop future charges, cancel the standing order on your phone. This page explains how — as part of our due diligence to keep cancellation clear and fair.

Important: deleting the standing order on M-Pesa stops future automatic payments. Access to the product may continue until the end of your current paid period.

Option A · Cancel with USSD (*334#)

  1. Dial *334# on your phone.
  2. Select M-Pesa Ratiba.
  3. Choose Manage Standing Order.
  4. Find the subscription for this product.
  5. Select Delete / Cancel.
  6. Confirm with your M-Pesa PIN.

Option B · Cancel in the M-Pesa Super App

  1. Open the M-Pesa app.
  2. Open the M-Pesa Ratiba service / mini-app.
  3. Go to your standing orders or subscriptions.
  4. Select the one you want to stop.
  5. Tap Delete / Cancel.
  6. Confirm with your PIN or biometrics.

After you cancel

  1. You should receive an SMS confirming the standing order was deleted.
  2. No new automatic renewals should run for that order.
  3. If a charge already processed for the current period, access may last until that period ends.
  4. If something still looks wrong, contact Safaricom M-Pesa support (e.g. 234) or reach out to us with your phone number and product name.

Why cancel on the phone?

Standing orders are authorised and managed in M-Pesa Ratiba. Only you can approve or remove them with your PIN — that keeps payments under your control.

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